Refund and Return Policy

  • What is your guarantee & return policy?
  • If you are not completely satisfied with your purchase, we will accept returns or exchange for merchandise within 30 days of purchase for most orders.

    We offer a refund in the same manner in which the original sale was made for the items that are returned. All items must be returned in new condition with original packaging and contents.

    You can read our Return Policy below to get more information.

     

  • Do you have the Return Policy?
  • Yes, we have. If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders. With a receipt, we offer a refund in the same manner in which the original sale was made for the returned items. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Price adjustments for orders already placed will not be honored.

    All items must be returned by mail, please repackage it, enclose the packing slip and send it back to us. We recommend using an insured, trackable shipping method. If you do not have the packing slip, please enclose a note with your name, billing address, order code and order date. You will be responsible for any return shipping charges.

    If your card is damaged on arrival, please reach out to us at kennguyen@unipopcards.com with pictures of the damage and we will work with you to remedy the situation.

     

  • How about your Order Cancellation Policy?
  • We cannot always honor order cancellation requests.

    We are trying to fulfill all of our orders as quickly as possible to ensure that you have your cards for the holidays so each order is pulled from our inventory immediately after it comes in so we can ship it as quickly as possible. Please see our return policy.

     

  • What should I do if late or missing refunds happens (if applicable)?
  • Once we have completed sending you your refund, we will inform if you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kennguyen@unipopcards.com.